Terms of Service

In keeping with our customer promise, with the decision path easy to follow, these Terms, together with the Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages, apply when a visitor uses the store or places an order. Lawful use and complete, correct checkout, billing, shipping, and contact details are required.

From a customer-service perspective, with the customer-facing result stated first, we serve U.S. addresses only and provide complimentary tracked standard shipping. An order ordinarily requires 1-2 business days to process and an additional estimated 4-6 business days after dispatch, without a guaranteed arrival date.

For clarity, with the commercial term stated precisely, a no-reason return or exchange may be requested for 30 days after delivery, with approved return shipping paid by the store for both preference-based and quality-related requests. Approved refunds generally post within 5-10 business days. Custom products, clearance/Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns, without limiting rights for damaged, defective, wrong, or missing goods.

As a published store practice, with the relevant order status kept central, cancellation is possible before shipment; after dispatch the Refund Policy controls. Prices and settlement are in USD, taxes are charged under applicable law, and fraudulent, unlawful, unauthorized, or materially mispriced orders may be rejected or cancelled.

Questions about these Terms: support@nubylantern.shop, 512-962-7957, or 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubylantern.shop
Phone: 512-962-7957
Physical address: 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)