Shipping Policy

As part of our service commitment, with the support route made easy to locate, we ship exclusively within the United States, with no standard-shipping charge on any U.S. order. A tracking number is issued when the parcel leaves fulfillment.

To explain the outcome directly, with the customer action presented plainly, allow 1-2 business days for processing before carrier handoff; weekends and U.S. public holidays are not business days. The estimated shipping journey after handoff is 4-6 business days.

As a published store practice, with the sequence of events made clear, checkout contact information is used for the shipping confirmation and tracking number. The customer must ensure that the destination is accurate; we will try to act on an immediate correction but cannot promise a change after fulfillment has started.

As a published store practice, with the relevant customer choice preserved, quoted timing may be affected by severe weather, carrier disruption, seasonal volume, an address exception, or circumstances beyond reasonable control.

In keeping with our customer promise, with service expectations set in advance, customers may cancel an unshipped order. After dispatch, the Refund Policy applies, and any tax is charged according to applicable law.

Shipping and tracking assistance: support@nubylantern.shop or 512-962-7957, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubylantern.shop
Phone: 512-962-7957
Physical address: 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)