FAQ

When should my order arrive?
In day-to-day application, with the sequence of events made clear, processing normally requires 1-2 business days. Estimated carrier transit is another 4-6 business days after shipment.

What is the return and exchange window?
To keep expectations clear, with each party's responsibility identified, it is 30 days from delivery for no-reason returns and exchanges. We bear approved return-shipping costs for those and quality claims. Personalized items, clearance/Final Sale merchandise, gift cards, and opened intimate/hygiene-sensitive products are preference-return exclusions without limiting defect, damage, mis-shipment, or shortage rights.

Where can an order be delivered?
For transparent service, with service expectations set in advance, delivery is limited to United States addresses. Standard shipping is free for every U.S. order and tracking is provided after dispatch.

What is the cancellation deadline?
To explain the outcome directly, with the service outcome easy to verify, a cancellation must be requested before shipment; a shipped purchase is handled under the Refund Policy.

When does the original payment account receive credit?
To explain the outcome directly, with service expectations set in advance, banks and card issuers generally display an issued, approved refund in 5-10 business days.

Where can I ask for help?
From a customer-service perspective, with the fulfillment point kept unambiguous, support is available through support@nubylantern.shop, 512-962-7957, or mail at 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Which product categories are available?
In keeping with our customer promise, with the governing store practice identified, our current assortment includes baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories, serving feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Refer to each listing for the precise product facts, included items, available choices, and stock status.

What currency and cards does checkout use?
As part of our service commitment, with the commercial term stated precisely, prices and settlement are in USD; accepted cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Merchant Information
Brand/store name: nuby
Contact email: support@nubylantern.shop
Phone: 512-962-7957
Physical address: 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)