Payment Policy

About Credit/Debit Card

For an informed purchase, with the store's obligation made direct, transactions are denominated in USD, with secure checkout accepting Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover as available for the order.

To make the process transparent, with the order stage tied to the rule, secure payment data is handled by Shopify and authorized processors rather than stored in full by nuby; complete card numbers and verification codes are not retained. Issuers independently decide whether to approve, decline, verify, or place a temporary hold.

Under this customer standard, with the published commitment made specific, billing and contact records must be complete and truthful. Failed authorization or a material fraud concern can lead to review or cancellation; taxes are assessed at checkout according to applicable law.

As a practical matter, with the order stage tied to the rule, the original payment account receives every approved refund, with issuer processing commonly taking 5-10 business days after the credit is released.

Payment assistance: support@nubylantern.shop or 512-962-7957, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubylantern.shop
Phone: 512-962-7957
Physical address: 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)