Refund Policy

To state the rule precisely, with the applicable exception kept narrow, a no-reason return or exchange may be requested within 30 days after the order is delivered.

For dependable support, with timing and responsibility read together, contact support@nubylantern.shop before sending merchandise back. When the request is approved, nuby covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item.

For dependable support, with the governing store practice identified, we cannot accept a preference-based return for custom merchandise, clearance or Final Sale goods, gift cards, or opened intimate and hygiene-sensitive products. Quality failures, transit damage, wrong items, missing items, and rights that cannot legally be waived remain protected.

In plain terms, with the order stage tied to the rule, approved merchandise should be protected for transit and accompanied by its included components and packaging when reasonably possible. Following delivery and review of the return, funds go to the original payment method and usually appear within 5-10 business days.

To avoid uncertainty, with timing and responsibility read together, cancellation may be requested before shipment. Once the order has shipped, this Refund Policy governs the available return process.

Authorized return address: 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States

Refund and exchange support: support@nubylantern.shop or 512-962-7957, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubylantern.shop
Phone: 512-962-7957
Physical address: 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)